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| Below you will find what some of our customers say about our dealership.
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"It's not often in these days of cost-cutting when service is so exceptional it requires some feedback.
Back in late April, I brought down my boat for service due to a mechanical problem with the port engine. Having replaced the starboard engine about a year prior (using your service department), I the mechanical sound was too familiar. Upon arrival, I spoke with your service representative Drew Hanson explaining the problem and past experiences with the boat and the RideNow service department. I arrived without an appointment and due to my previous purchase history and expected future purchases, I had the expectation to be placed at a priority. Most importantly, I explicitly explained to Drew that he had a deadline to me for the completion of the project (suspecting a new engine was needed). Drew's deadline was a little over a month from delivery.
Drew did not place my project into the cue of others 'in-line'... or at least I surely didn't feel that way. Drew provided me with the up-most in confidence that the boat will be ready to roll on or before the deadline. It was very important it was completed for an annual trip.
As the weeks went by and my concerns with the completion began to increase, Drew was excellent in keeping me informed on the progress of the repair. It ultimately was determined that the boat will need another new engine...a large scale project.
Less than two weeks from the deadline I was informed that the block and carburetor were no longer available from the factory. Instead of getting this news and having the shop expect me to source the parts, Drew simply informed me that he conducted a nationwide search for the parts and has sourced them from two different locations out of state. He again provided peace of mind that the project will be completed on-time.
The time came close and less than a week to the deadline I was informed by Drew that one of the dealers shipping a part had actually forgot to send the part so it was going to be right down to the wire for completion. The part was shipped priority and Drew remained confident.
Sure enough, at about 1:00pm on the deadline day, I received a call from Drew that my boat was tested, ready to go! I picked up the boat the next morning, lake tested it thereafter and drove to California with the boat that day. The entire weekend, and since, the boat has run great (aside from a throttle adjustment I still need to come in to take care of).
As I'm sure Drew could agree that I was highly concerned about the deadline not taken seriously or my service representative not 'owning' my project. I am happy to say that I write this letter to commend Drew on his personal attention to ensuring my project and deadline was completed fully and on-time. Even with the several setbacks, I was never to worry about the completion... Drew provided exceptional service and peace of mind.
This letter could not go without mention of the mechanic, Steve, that completed both engine swaps on my boat. Both engine swaps, I had the opportunity to speak with Steve directly regarding the problems, causes, remedies and break-in periods. Steve was highly informative and I much appreciated the opportunity to speak with the mechanic directly.
With my career in a highly service-driven industry, I understand and expect a higher level of service from most organisations... specifically one's where I spend thousands. With poor service experiences at other dealers in my history, I remained hopeful in the performance of Drew when I dropped off the boat. My wishes were granted with much appreciation and I'm looking forward to my next service experience with Drew and RideNow Chandler... though we all hope they are few and far between.
Best Regards,
Ryan Tucknott
Director, Event Technology
PSAV Presentation Services
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By: Ryan Chandler, AZ
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